FAQ

Experienced tax consultants are experts in their job. They update knowledge of tax laws and can complete the work on due dates. We work for results and give a guarantee for our work.

visit the IRS website to track your refund directly there. Lastly, you may call the automated refund hotline at 800-829-1954 for a current-year refund, or 866-464-2050 for an amended return, if you lack internet access.

You can request a photocopy or a computer transcript (a line-by-line listing) of the information on your filed tax return. Photocopies and transcripts are free from the IRS.

To get a copy of your Form W-2 or Form 1099, you should first contact your employer or financial institution. If we used your W-2 to prepare your tax return, though, you have a couple of options. If you have a MyJH account, you can log-in and view your filed tax return including your W-2.  If you don’t have a MyJH account, we recommend creating one, but you can also reach out to your local office to request a copy, if available.

Chat with us online or call our Customer Service number at 561-255-0728. A live agent will gather all the necessary information needed to help you file a formal customer service case. The case will be escalated to the local Client Care Manager, and they should contact you within 24 hours.

According to the IRS, if you file a completed and accurate tax return electronically, then you can expect to get your federal refund in less than 3 weeks, and even faster if you’ve chosen direct deposit into your checking account, rather than waiting for a check in the mail. If you’ve filed a paper tax return sent by mail, the federal refund you’re owed will be issued in approximately 6 to 8 weeks (about 2 months) from the date that the IRS receives your completed return.